Billing, Cancellation & Refunds

1. Prices and plan offers

Plan names, prices, currency, billing interval, features, and usage limits are shown in Conversia when you select a plan. The service currently displays prices in US dollars and monthly or annual options. Prices, plan contents, annual discounts, and trial length may change, including for future trial offers.

The exact offer shown when you accept a trial or confirm a paid order applies to that enrollment. We will not retroactively change the agreed price or trial duration for an active enrollment. Changes to a continuing paid subscription will take effect only after notice and as permitted by law; you may cancel before the change applies.

WhatsApp conversation charges set by Meta are separate from the Conversia plan and may be passed through at cost as disclosed in the service. Taxes, if applicable, will be shown at checkout.

2. Trials and starting a paid plan

A free trial is available only when displayed and accepted. The length and included features are the ones shown when you start that trial. If a trial ends and you choose a paid plan, the checkout page will state the price, billing interval, payment method, and renewal terms before you confirm.

Selecting or saving a plan in onboarding does not by itself authorise a payment. We will not charge you for a paid subscription unless you affirmatively accept a paid order and provide or select an authorised payment method.

3. Payment and renewal

If you purchase a subscription, you authorise the payment provider shown at checkout to collect the disclosed fees and applicable taxes on the stated schedule. Subscriptions renew only where the checkout terms say they do and you have accepted those terms.

You must keep your billing details current and pay undisputed amounts when due. If a payment fails, we may notify you and, if it remains unpaid, restrict paid features after reasonable notice. Any payment provider's terms also apply to your payment.

4. Cancellation

You may cancel a subscription at any time using the account controls provided for that subscription or by emailing praisetechzw@gmail.com. Unless checkout states otherwise, cancellation takes effect at the end of the current paid billing period; you retain access to paid features until then. Cancelling stops future renewal charges but does not automatically refund an amount already due or paid.

If you are on a trial, you may stop using the service or cancel before the trial ends. If a paid subscription is not offered through a checkout flow, no payment obligation arises from selecting a plan during onboarding alone.

5. Refunds

Except where required by applicable law or expressly stated at checkout, subscription fees are not refundable for a partial billing period, unused features, or failure to cancel before renewal. This does not limit any non-waivable consumer rights or remedies. If you believe you were charged incorrectly, contact us promptly with the account email and relevant transaction details.

6. Contact

For billing, cancellation, or refund questions, contact praisetechzw@gmail.com.