Data Deletion Instructions

1. Request deletion of your Conversia account

Conversia does not currently have a self-service account deletion control. To ask Campus Market Private Limited to close your account and delete associated information, email praisetechzw@gmail.com from the email address on your Conversia account.

• Use the subject line “Conversia account and data deletion request”.
• Include the account email address and workspace name, if you have one.
• Say whether you want the account closed and the workspace data deleted, or whether you are requesting deletion of specific information.
• Do not include your password, WhatsApp verification codes, access tokens, or other credentials.

2. Verification and processing

We will verify that you are authorised to make the request. We may ask for additional information reasonably needed to confirm your identity or authority, but we will not ask you to send your password or authentication codes.

After verification, we will process the request as soon as reasonably practicable and within any period required by applicable law. We may retain information where required or permitted for legal compliance, security, fraud prevention, accounting, or the establishment or defence of legal claims. Information in backups may remain until it is overwritten or expires through ordinary system operations.

We will let you know if we cannot complete all or part of a request and explain the reason where the law permits.

3. Requests about WhatsApp customers

If you are a person who has messaged one of our business customers on WhatsApp, that business generally decides how your information is used and is responsible for responding to your deletion request. Contact the business directly first. If that business asks us to assist, it can send us documented instructions under the Data Processing Agreement.

If you are the business workspace owner, identify the relevant workspace and customer data in your email. We will verify your authority and work with you on the request.

4. Connected services and third-party copies

Deleting information in Conversia does not automatically delete information held separately by Meta, WhatsApp, Google, your mobile operator, or another provider. You may need to make a separate request to the relevant provider.

If you want to stop a connected service from sending new information to Conversia, contact us and revoke the relevant access with that provider where available. Disconnecting an integration and deleting information already stored in Conversia are separate requests.

5. Contact

Send deletion requests and questions to praisetechzw@gmail.com. Include enough information to identify the account or business, but do not send passwords, verification codes, or access tokens.